Shipping Policy – BooksMagic
At BooksMagic, we aim to deliver your books quickly and safely. This Shipping Policy explains how we process, handle, and deliver your orders.
1. Processing Time
- All orders are processed within 2–4 working days after payment confirmation.
- Orders are not processed or shipped on Sundays and public holidays.
2. Shipping Methods & Delivery Time
- We use trusted courier partners (like India Post, Delhivery, DTDC, etc.) to ensure safe delivery.
- Delivery time depends on your location:
- Metro Cities: 3–7 working days
- Other Cities/Towns: 5–10 working days
- Remote/Rural Areas: 7–12 working days
3. Shipping Charges
- Shipping charges are calculated at checkout based on order weight, destination, and courier service.
- Free shipping may be offered on selected orders or promotions (if mentioned on the website).
4. Order Tracking
- Once your order is shipped, you will receive an email with the tracking ID and courier partner details.
- You can track your package on the courier partner’s website.
5. Undeliverable Orders
- If the package is returned due to an incorrect address, refusal to accept, or failed delivery attempts, re-shipping charges will apply.
- Customers must provide complete and accurate shipping details at checkout.
6. Delays
- Delivery delays can sometimes happen due to unforeseen issues (weather, strikes, courier delays, etc.).
- BooksMagic is not liable for delays once the package is handed over to the courier partner.
7. Damaged or Missing Packages
- If your package arrives damaged, or if books are missing, please contact us within 48 hours of delivery with photos/videos for proof.
- We will arrange replacement/refund as per our Return & Refund Policy.
8. International Shipping
- Currently, BooksMagic delivers only within India. International shipping is not available at this time.
9. Contact Us
For shipping-related queries, contact us:
- Shop # 38, V Mall, Asha Nagar, Thakur Complex, Kandivili (East), Mumbai – 400101
- +91 90221 56622
- booksmagic.in@gmail.com