Refund Policy – BooksMagic
At BooksMagic, customer satisfaction is very important to us. If you are not completely happy with your purchase, our Refund Policy explains the conditions under which you can request a return or refund.
1. Eligibility for Refund
- Customers are eligible for a refund within 7 days from the date of delivery.
- To qualify:
- Book must be returned in the same condition as delivered.
- The return request must be raised within 7 days by contacting us at booksmagic.in@gmail.com or calling +91 90221 56622.
- Proof of damage/incorrect product may be required (photos/videos).
2. Non-Refundable Items
Refunds will not be issued for:
- Books damaged due to mishandling after delivery.
- Books purchased under “Clearance Sale” or special discount offers (unless damaged/wrong item).
- Delay in delivery caused by courier/logistics partner.
3. Refund Process
- Once your request is approved, you will be asked to return the book to our store/return address.
- After inspection, refund will be processed to your original payment method within 7–10 working days.
- In case of COD orders, refund will be issued via bank transfer/UPI (details to be provided by customer).
4. Shipping Costs
- If the refund is due to BooksMagic’s error (wrong/damaged book), we will bear the return shipping cost.
- If the refund is requested for any other reason (customer preference), the return shipping cost will be borne by the customer.
5. Exchange Option
Instead of a refund, you may also choose to exchange the book for another title of equal or higher value (price difference to be paid by customer).
6. Contact Us
For refund-related queries, contact us:
- Shop # 38, V Mall, Asha Nagar, Thakur Complex, Kandivili (East), Mumbai – 400101
- +91 90221 56622
- booksmagic.in@gmail.com